RETURNS

We hope that you love our products as much as we do. However, if you are not completely satisfied and would like to request a refund or exchange, please read through our returns policy below.

 

Returning an item to the website that has been purchased on the website

  • In order to speed up the refund please notify us by email prior to sending your return on returns@kindlehouse.co.uk or telephone prior to delivery 
  • Refunds can be requested 14 days from the date of receiving your goods
  • Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings
  • All items must be returned with a valid invoice and a completed returns form
  • We do not offer a refund on the cost of postage
  • Please return your order in its original condition or in sufficient packaging to withstand delivery to 74-76 Commercial Street, Ystradgynlais, SA9 1LA
  • We recommend that you insure registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
  • Please allow up to 5 working days for us to process your refund once we have received it
  • Your account will be credited within 14 working days of us receiving your items

 

Returning an item to our store that has been purchased on the website

  • You can return your items for free in-store within 14 days of receiving your order, providing you have proof of purchase that it was bought online i.e. original invoice
  • We do not offer refunds in-store for purchases made with PayPal as it is an online payment method. However, we do offer a credit note or exchange for the value of your items
  • Postage will not be refunded in-store, but we do offer a free click and collect service
  • Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings

 

Returning an item in-store bought in-store

We want you to be 100% satisfied with your purchase, but if you are not, you may return the item for store credit or exchange within 14 days with original receipt.

  • Unfortunately, several types of goods are exempt from being returned: sale items, perishable goods such as food, gift vouchers and for hygiene reasons- earrings
  • We do not offer money back refunds in-store but we do offer exchange or store credit.
  • Extended returns for Christmas: any purchases made between 1st December- 24th December can be returned 14 days after 28th December
  • Annie Sloan- You may exchange any unopened 1 litre in of Chalk Paint within 7 days. Original receipt must be presented

 

This does not affect your statutory rights. Valid from 14.01.2015